Effective training and development
Maximize productivity and minimize costs across the employee lifecycle
Screen tens of thousands of candidates quickly and effectively with out-of-the-box assessments.
Identify promising candidates to progress to full assessment.
Assess thousands of the most promising candidates for skills crucial to your operations.
Select from a wide range of customizable assessments across communication, job skills and soft skills.
Increase pass-rates for new hires and improve individual training and performance.
Shorten ramp-up times with an integrated training and assessment platform.
Maximize employee productivity and improve operational metrics through ongoing and personalized training and eLearning activities.
Proven results across the board
Our contact center customers see improvements across a range of metrics.
Higher new-hire performance
Reduction in customer communications errors
Reduction in training time at on-boarding
Shorter time to production
Improvement in throughput – more agents move to production seats
Improved customer satisfaction
Average hike in CSAT
Reduction in attrition
Lower yearly attrition
Improved operational metrics
Improvement in average call-handling time
Training to suit your needs
Ascentify’s out-of-the-box content ensures a fast set-up. Our configurable set-up enables the integration of in-house training and testing for a tailored solution.
Pick and combine modules for job skills, soft skills and communications – verbal and written – for effective, process-specific learning:
- Build training scenarios from live customer interactions
- Capture tone and accents
- Improve comprehension and judgment
- Deliver role-specific training
With our solutions, you can improve agent performance across job functions, be it Collections, Sales, Claims processing, Reservations or general Customer Care.
Key BPO Clients
Being a leader in the Global BPO market, we support a wide range of customers with diverse requirements. The Ascentify solution is uniquely positioned and flexible enough to support our training needs from new hire training, process training, to ongoing production training.