Customers globally have turned to Ascentify to accelerate the assessment and training of near hires, new hires, production agents and back-office staff for both voice and non-voice business processes.
Our customers have tens-of-thousands of employees who need to be productive in a cost effective and timely manner. Our integrated training and assessment platform is proven to maximize an individual’s productivity while minimizing an organization’s overall cost of ownership. We deliver on this promise in the following areas:
- QUALITY OF NEW HIRES IMPROVES
- TRAINING PERFORMANCE INCREASES
- TIME TO PRODUCTION IS SHORTENED
- CUSTOMER SATISFACTION INCREASES
- EARLY ATTRITION RATES ARE REDUCED
- OPERATIONAL METRICS IMPROVE
Ascentify provides out-of-the box content to get you going as quickly as possible and we enable you to leverage your own in-house training materials; including the ability to build training lessons from live customer interactions in order to capture tone, accents, and to improve comprehension, and judgment. Our solution enables you to easily create assessments and training units that combine both job skills and communications (verbal and written) in order to make process-specific testing and training very effective.
Scenarios can be developed that model real customer interactions in order to increase the effectiveness of the training activity thus improving operational metrics.
Extensive reporting is provided to enable you to measure performance across geographies, business processes, classes, and down to the individual level.